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What kind of institutional changes are needed to adopt and adapt
new technologies?
How can small institutions manage to participate in the emerging
Information Society?
What is the potential to commercially exploit cultural heritage resources
and what are the future markets?
What is needed to make cultural heritage services sustainable?
These are some of the questions that form the basis of this strategic study. Providing a
roadmap for orientation on the future trends in the European cultural heritage sector in
the next five years, the study aims to help decision makers how to best face the future
challenges related to building and exploiting a digital cultural landscape within the
Information Society.
Conceptualised as a tool for future planning for decision makers in European archives,
libraries and museums, as well as national governments, regional authorities and the
European Commission, this study:
provides an in-depth analysis of the state-of-the art of technologies, organisational
situation, cultural services and applications as well as (user) demand in European
archives, libraries and museums;
highlights the surrounding legal and policy framework that sets the conditions for
technological developments, organisational changes and economic opportunities in
the cultural heritage sector;
draws conclusions and gives recommendations on measures to be taken in order to
exploit the opportunities and to overcome current technological, organisational and
legal impediments.
To reach a broad "institutional" consensus across the cultural heritage sector, more than
180 international experts from archives, libraries and museums, as well as policy makers and
representatives from special interest groups and research facilities in Europe, the United
States, Canada and Australia were involved in the study over the past seven months. In 29
interviews, 6 Expert Round Tables (ERT), and an online Delphi survey, they gave their
opinions on future trends in the cultural heritage sector. Furthermore, they provided
recommendations that allow actors in the institutions as well as policy makers to take
appropriate measures to create favourable conditions for the future development of the
cultural heritage sector.
I I . 3
F u t u re ke y c h a l l e n g e s
The experts involved identified the following key challenges that will drive the
development in the cultural heritage sector in the future:
Value of cultural heritage
Education as the key market for digital cultural heritage products and services
Co-operation and co-ordination as key to operating in a networked environment
Strengthening small cultural heritage institutions by increasing competence and capacity
Born digital resources and long-term preservation as key drivers of technological
Methodological and co-ordinated approach to digitisation